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The Healthcare Effectiveness Data and Information Set (HEDIS®) is the measurement tool used by the nation’s health plans to evaluate their performance in terms of clinical quality and customer service. More than 235 million people are enrolled in plans reporting HEDIS results, making it one of healthcare’s most widely used performance tools. HEDIS is a set of standardized performance measures designed to ensure purchasers and consumers have the information needed to reliably compare healthcare quality. Because HEDIS measures are precisely defined, they allow for apples-to-apples comparisons across health plans—making it easier than ever to track performance, identify gaps, and drive improvement.
Join us as we discuss HEDIS measurement year (MY) changes, updates, trends and results with an esteemed panel of NCQA representatives, so health information professionals and health plans are adequately prepared.
Date: Thursday, August 14, 2025
Time: 2:00 pm ET / 1:00 pm CT
Location: On-Demand
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Assistant Vice President of Measure and Data Operations, NCQA
Suzanne Wallen, MHA, is the Assistant Vice President of Measure and Data Operations at NCQA, a role that places her at the forefront of NCQA’s efforts to ensure the integrity and reliability of healthcare quality measures. She has been with NCQA for nearly 20 years, currently responsible for NCQA’s Measure CertificationTM programs, frontline support for HEDIS® policy interpretation questions and operations for NCQA’s Digital Content Services. Suzanne completed her undergraduate education in Health Services Administration at James Madison University. She holds a Master of Health Administration, Executive Management degree from George Mason University.
Director of Digital Quality Community, NCQA
Allison Lance, ATD, is Director of Digital Quality Community at NCQA – responsible for building and sustaining the digital quality community. She previously worked at Cerner, focused on interoperability market strategy, and was a product manager for quality measurement programs – learning about the challenges of integrating fast healthcare interoperability resources (FHIR) data into business operations. Allison earned a MS in healthcare administration from University of Maryland Global Campus, and a BS in human resources management from Missouri State University.
Assistant Director of Measures Support, NCQA
Lezly Holmes is the Assistant Director of Measures Support, in the Measure and Data Operations department at NCQA. She has been with NCQA for over 17 years and is currently responsible for managing several systems and products that foster engagement and provide technical assistance to HEDIS customers. Lezly earned a bachelor of science in Health Care Management/Business Administration from Townson University.
General Manager of Value Based Care, Verisma
Jeannie Hennum, General Manager of Value Based Care at Verisma, has 25+ years of experience focused on payers and providers in medical record retrieval, release of information (ROI), risk adjustment, quality measures, and claims adjudication. Previously, she was CEO at ChartFast, developing relationships with health systems and plans, and automating the request and delivery of medical information between those parties.
Director of Government Affairs and Policy, Verisma
Elizabeth McElhiney, MHA, CHPS, CPHIMS, CDH-L, CRIS, CC, is Director of Government Affairs and Policy at Verisma. She collaborates with clients to implement evidence-based best practices and oversees thought leadership initiatives. Elizabeth has worked in health information and ROI for 15+ years, covering all industry areas from customer service to compliance. She also worked on the team to create the AHIMA ROI microcredential. Elizabeth earned an MHA with a specialization in health informatics from Capella University, and a BA in political science from Illinois Wesleyan University.
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