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Note: This session is not eligible for an AHIMA CEU.
Dedication to value-based care aligns seamlessly with Verisma’s commitment to data integrity and accessibility. Our partnerships mark a significant step toward a more patient-centric and cost-effective healthcare model. From prior authorizations, referral management, inbound document management, chart abstraction/EHR migration, and patient forms completion, Verisma’s care coordination solutions improve patient experience and outcomes while equipping the full care network with comprehensive, reportable records.
Join us as we host a strategic business operations executive with 20+ years of leadership experience in operations, human resources, finance, and practice administration and unwrap how CCS streamlines quicker, more efficient fulfillments with reduced risk and uniquely manages administrative tasks efficiently so internal staff doesn’t worry about multiple workflows and can focus on what they do best – treating conditions for optimal patient care.
Date: June 10, 2026
Time: 12:00 pm ET / 11:00 am CT
Location: Virtual
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Teaching Instructor, East Carolina University
Nichole is a strategic business operations executive with 20+ years of leadership experience in operations, human resources, finance, and practice administration. Known for building high-performance cultures, driving organizational transformation, and developing leaders, she imparts ethical leadership and professional development, bringing practical insights from HR to academics. Nichole’s dedication to lifelong learning underscores her belief in nurturing the next generation. Previously, she was Practice Administrator at Orthopaedics East & Sports Medicine Center. Nichole earned her MBA in Business Administration and Management from East Carolina University and BSLS in Psychology and Marketing/Management from Montana State University Billings.
Director of Operations for Care Coordination Services, Verisma
Justine supports ambulatory and mid-market healthcare organizations through scalable operations, performance optimization, and client-centered solutions. She oversees 50+ customers and leads 100+ domestic and 25 global resource teams across three international partners. Justine scales multiple service lines including referral management, prior authorizations, and forms processing across diverse ambulatory environments. She partners closely with clients to streamline workflows, improve utilization, and drive measurable performance improvements. Justine earned her Associate of Arts in Pre-Nursing Studies at State Fair Community College and CNA at Johnson County Community College.
Director of Operations for Care Coordination Services, Verisma
Allison is an Ops leader with 20+ years of experience in HIM management. She drives operational excellence by scaling service delivery models, optimizing workflows, and leading high-performing teams across complex healthcare environments. Allison champions Verisma’s CLEAR culture – Collaboration, Learning, Excellence, Authenticity, and Resolve – fostering a results-driven, inclusive environment focused on continuous improvement and client success.
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